Support
We stand with the customer to keep things running smoothly
1. Training
AiRISTA offers training online or in-person. With hundreds of customer deployments, we bring training to life with practical examples.
2. System Management
AiRISTA has invested heavily in management tools to help make changes and to troubleshoot in the moment. The sofia platform monitors system health with proactive suggestions. And live data stream capture allows our customer support staff to see exactly what the customer is seeing.
3. Customer Support
AiRISTA’s technical support team is staffed with professionals who stay with you once a ticket is created. If you prefer, our network of trained partners are also available as your first line of support.
AiRISTA’s RTLS Buyer’s Guide
To help you get a clear understanding of RTLS systems and what they’re capable of, we’ve created a comprehensive buyer’s guide.
Frequently Asked Questions
AiRISTA’s RTLS support services can be highly customized to each customer’s needs. Typical offerings include technical troubleshooting, software updates, system monitoring, battery management, and ongoing optimization support after deployment. AiRISTA also assists organizations with deployment expansion and new RTLS use cases as operational requirements evolve.
AiRISTA’s RTLS support team prioritizes rapid issue resolution and proactive system monitoring to minimize downtime and maintain continuous operations. Many RTLS issues can be diagnosed automatically in the Sofia dashboard, reducing service interruptions. For hardware-related issues, AiRISTA provides expedited replacement support and designs RTLS deployments with redundancy strategies to help prevent single points of failure.
Yes. AiRISTA provides ongoing RTLS training, onboarding, and workflow optimization support to help organizations maintain user adoption as teams evolve over time. The support team assists with training new staff, updating configurations, and expanding RTLS deployments into additional workflows, departments, or facilities. AiRISTA also provides guidance on RTLS best practices, system optimization, and future scalability planning to help organizations maximize long-term value from their investment.